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Terms and Conditions
- Practically it is not always possible to note cuts, holes, scratches, stains at the time of undertaking, if such defects become apparent during the process the remarks of the workshop in charge will be final and legally binding on the customer.
- Every effort is made to deliver the garments in time but if due to some uncontrollable circumstance the delivery is delayed the customer shall not be entitled for any compensation or deduction in the charges, whatsoever.
- The cleaners accept no liability for any loss or damage to the clothes arising out of fire, theft, not any other similar unfair seen causes.
- Whereas it will always be the endeavor of the cleaner to remove all stains but still removal of all stains shall not always be guaranteed & customer shall not be entitled to any reduction in charges for the same.
- The firm shall not be responsible for the breakage of buttons beads, etc, which might take place during cleaning or pressing process.
- If the delivery of article is not taken Within three months after the booking of the clothes the customer shall forfeit his right to claim the articles; the cleaners sell or in any other way deal the garments at their will.
- Garments booked for steam press and Starching (charak) not checked at the counter, are accepted on customer’s risk.
- Practically it is not possible to follow up all the deliveries/ pickup & all customer are requested to call at least one day before in case they want timely delivery/pickup.
- Customer is fully responsible to check pockets before they handover garments for dry cleaning and take delivery on due date.
- No agent or employee of the company has any authority to alter, very or quality in any way the afore said terms and condition.
- All complaints and claims will be settled at At The Outlet of Booking Only.
- In Case garments are not collected within 3 months from the date of delivery the garments shall be dealt with in such manner at the sole desertion of Starex Dry Cleaners Pvt. Ltd. and the customers would have no claims on the same.
- In the event of misdeliver/ loss/ damage to any garment, the liability of the cleaner for the loss or injury of any kind shall not exceed in any case up to Rs. 2000/-
Return and Refund Policy
This is a place to describe your Return and Refund Policy to buyers.
A Return and Refund policy usually consists of:
- Terms of return (i.e. number of days)
- State of return (e.g. unworn)
- Reason for return (e.g. damaged or wrong product)
- Process for return (i.e. how to initiate a return, how to contact customer service)
- Process of refund (i.e. terms of refund, duration, payment details)
- Contact details
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(Exclude: Heavy Lehenga, Heavy Gown, Sherwani, Shoes, Carpet / Dari and any household items)
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